Returns & Exchanges

Due to the perishable nature of our artisanal food products, we only accept returns or provide replacements for items that arrive damaged or incorrect. Please notify us within 24 hours of delivery to ensure a swift resolution for your Traditional Bihari Pickles order.

Return Process

• 1.
  Inspect and Document

  Upon receiving your package, please inspect the jars for any leaks or breakage and take clear photographs of the damaged item and the shipping label.

• 2.
  Contact Support

  Email our customer care team at [email protected] with your order number and the photographs of the damaged product attached.

• 3.
  Verification Process

  Our quality assurance team will review your request within 48 hours to verify the issue and approve a replacement or refund based on our safety guidelines.

• 4.
  Resolution

  Once approved, we will ship a fresh batch of pickles to you at no additional cost or process a full refund to your original payment method.